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No SMS Subscription Available Error
8x8 Support

No SMS Subscription Available Error

Symptom

When you are attempting to set up SMS services for a new user on Virtual Office Configuration Manager, you get an error that reads, "No SMS Subscription Available."  When attempting to send SMS messages, the messages are not delivered and the sender receives an error that reads, "Error sending SMS message."

SMS Error Message.jpg

Applies To

  • Virtual Office Configuration Manager
  • SMS

Resolution

Basic, X1 or Lobby Licenses

Upgrade to a Virtual Office Unlimited plan.

Unlimited, X2 or above Licenses

If you are on a service which should support SMS and you are still unable to send SMS, create a case with 8x8 Support

Cause

Currently, SMS is only supported on Virtual Office Unlimited and Global extensions with US phone numbers. Basic licenses, X1, and lobby licenses do not support SMS.