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How do I use Configuration Manager to transfer calls to an extension from voicemail?
8x8 Support

How do I use Configuration Manager to transfer calls to an extension from voicemail?

Objective

To use Configuration Manager to transfer callers to an extension instead of leaving a voicemail. 

Applies To

  • Configuration Manager
  • Call Transfer
  • Extension
  • Voicemail

Procedure

  1. Login to Configuration Manager with your administrator's credentials.
  2. Navigate to the Users page.
  3. Click Edit (pencil icon) next to the extension you wish to configure. 
  4. Select Voicemail Settings
  5. Select Custom 0 Dial out to enable it. 
  6. Under On pressing 0 forward to select the extension to transfer the call to.
    • Note: the receptionist extension is the default. 

Enable 0 dial out.png

Additional Information

The receptionist extension can be defined under Home / Sites and editing the site(s). 

Choosing the receptionist extension.png