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I'm Not Receiving Voicemail Notifications
8x8 Support

I'm Not Receiving Voicemail Notifications

Symptom

Voicemail notification is not reaching my email address.

Applies To

  • Configuration Manager
  • Voicemail
  • Notifications

Resolution

Make sure that you are setting the correct email address at the correct location under your user profile.

  1. Log in to Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the User you wish to edit.
    2019-07-30_10-21-37.png
  4. Under Voicemail Settings, enter the correct email address under Email to the right of the Notification settings options.
  5. Ensure that Disable Notification is not selected.
    VO CM Voicemail Notification Email.jpg

Cause

This usually occurs when the user's email address is not entered under Voicemail Settings, and if the notifications are disabled.