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Can I receive calls if I am Working Offline or on a Break status in VCC?
8x8 Support

Can I receive calls if I am Working Offline or on a Break status in VCC?

Applies To

  • Virtual Contact Center
  • Agent Status

Answer

When an agent is Working Offline, the internal call transfer works.

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When an agent is on a break, the user cannot receive calls/transfers from other VCC Agents as the status is showing Unavailable for calls.

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