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How do I enable dial by extension on an Auto Attendant in Virtual Office Configuration Manager?
8x8 Support

How do I enable dial by extension on an Auto Attendant in Virtual Office Configuration Manager?

Objective

Enabling the option for callers to dial an extension at any point within an Auto Attendant.

Applies To

  • Virtual Office Configuration Manager
  • Auto Attendants

Procedure

  1. Log in to Configuration Manager.
  2. Click Auto Attendants.
  3. Click Edit (pencil icon) to the right of the Auto Attendant that you wish to edit.
  4. Go to Call Handling Menus and select Edit Settings.
  5. Enable Allow callers to dial an extension at any point.
  6. Choose the Directory Scope.
    • All sites: this will allow the caller to dial any extension on the PBX.
    • This site: this will allow the caller to dial any extension on the site.
  7. Click Save.
  8. If needed, repeat steps 4-7 for each menu (After Hours, Holidays, Alternate).
  9. Click Save at the bottom of the page.