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Inbound Calls Fail to Auto Attendant
8x8 Support

Inbound Calls Fail to Auto Attendant

Symptom

Inbound calls to your auto attendant fail. Pointing the number to a different destination allows the calls to complete.

Applies To

Virtual Office Configuration Manager

Resolution

  1. Verify the Auto Attendant is not configured to hang up.
  2. Click Edit over the selected schedule.
    Config manager Schedule Edit.png
  3. Verify the edit schedule pop up only spins, but does not load the set schedule.
    Spinning Edit.png
  4. If this occurs you will need to create a new schedule to resolve this issue.
  5. Make sure to set the open hours of each day manually.  Do not leave it at default which is 9-5.  You need to edit the time.  If customer prefer to have 9-5, then change the time to any time(8am-8pm) and then change it back to 9-5.  If not then you might get a ring and fast busy signal.

Cause

The schedule file has become corrupted.