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SMS Feature Unavailable in Configuration Manager If Phone Number is Temporary (Port-in Pending)
8x8 Support

SMS Feature Unavailable in Configuration Manager If Phone Number is Temporary (Port-in Pending)

Question

Why doesn't SMS work when I have a temporary local phone number?

Or,

Why doesn't SMS work when my phone number is "pending" port process?

Applies To

  • SMS
  • Configuration Manager
  • X2 license and up. See this KB for more additional information.
  • Non-Toll-Free Numbers. See this KB for more additional information.

Answer

When a temporary number is assigned to a user license (X2 and above) SMS feature is not provisioned for that user until the port-in process has completed. Once the port-in process is completed SMS will work with the new port-in number.

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