Note: To edit extension numbers in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.
To edit an extension in Configuration Manager. Account administrators can change a user's extension at any time. Extension numbers can be edited to be shorter or longer than the internal dial plan for the site assigned to the user, but this may affect cross-site dialing.
- Configuration Manager
- Log in to Configuration Manager.
- Click Users.
- Click Edit (pencil icon).
- In Voice Basic Settings, enter a new number under Extension number, or click Suggest to automatically assign the user an available extension number.
- Click Save.