Skip to main content
8x8 Okta SCIM Management: Automatic user provisioning fails with error "Login ID is already in use"
8x8 Support

8x8 Okta SCIM Management: Automatic user provisioning fails with error "Login ID is already in use"

Symptom

When adding a new 8x8 user to the 8x8 Inc. SCIM application in Okta, an error occurs during the automatic provisioning of the new user from Okta to 8x8:

  • An error occurred while provisioning
  • Login id xxxxxx@xxxxxx.com is already in use

clipboard_e9cd692cbf6feb130e97be3dc1002392f.png

Applies To

  • 8x8 Configuration Manager users
  • Okta SSO
  • SCIM synchronization

Cause

The user ID created in Okta already exists on the linked 8x8 Configuration Manager account.

Resolution

Okta SCIM management of 8x8 Configuration Manager users requires that those users be created in Okta, first, and then synced to Configuration Manager.

In this case, any existing users created from 8x8 Configuration Manager must first be deleted, and then recreated from Okta. Only then will synchronization work.

Note: Basic Okta SSO login will work for Configuration Manager users regardless of where the user account was initiated.

  • Was this article helpful?