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Call Queue Repeating Message Not Playing When Expected
8x8 Support

Call Queue Repeating Message Not Playing When Expected

Symptom

Call Queue Repeating Message not playing.

Applies To

  • Account Manager
  • Configuration Manager
  • Call Queues

Resolution

Add an extra message in the Auto Attendant, as a sub-menu, so the caller can hear an additional message before queuing.

Cause

The expected behavior of Call Queue Repeating Message is that the repeating message only plays while all other agents are busy, logged out, or on calls. If any phone is ringing for an agent, that time is not counted for the repeated message loop.

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