Call Queue Repeating Message not playing.
Account Manager, Configuration Manager, Call Queues
Add an extra message in the Auto Attendant, as a sub-menu, so the caller can hear an additional message before queuing.
The expected behaviour of Call Queue Repeating Message is that the repeating message only plays while all other agents are busy, logged out, or on calls. If any phone is ringing for an agent, that time is not counted for the repeated message loop.