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How do Call Queues work?
8x8 Support

How do Call Queues work?

Question

How does the call queue work?

Applies To

  • Configuration Manager
  • Call Queues

Answer

Call Queuing places your callers in an ordered “queue” or line until the next available agent or employee can help them. A user can receive one call at a time from the queue, once the user is done with the call, he will receive the next call on the queue.

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