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How do I Configure Power Keys in Virtual Office Configuration Manager?
8x8 Support

How do I Configure Power Keys in Virtual Office Configuration Manager?

Note: To set up Power Keys in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

Objective

To learn how to configure Power Keys in Virtual Office Configuration Manager.

8x8 offers call handling and monitoring features used in conjunction with Polycom phones with four lines or more. Power Keys allows you to handle multiple calls at the same time and monitor other users' availability.

As a Virtual Office administrator, you can set up the initial configuration of line keys in Virtual Office Configuration Manager and push these settings to a Power Keys-enabled extension phone or sidecar.

You can assign the following:

  • Line Appearance Key (LAK): Receive and handle multiple live calls.
  • Busy Lamp Field Key (BLF): Check the status of other users within your phone system.
  • Speed Dial Keys: Have pre-set keys to quickly dial numbers that you frequently call.
Note: To create power keys for a user, you must first create a user profile and activate the device associated with their account using the device's MAC password or an activation code.

Applies To

  • Configuration Manager
  • Power Keys

Procedure

Before you begin!

Before assigning Power Keys to a sidecar, you will need to add the sidecar as a device in VO Configuration Manager.

  1. Log in to VO Configuration Manager.
  2. Click Devices.
  3. Click + Add Device Model.
  4. Search for the and select the sidecar.
    Add Device Model Sidecar.jpg
  5. Click Add Device Model.
  1. Log in to Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user for whom you wish to enable Power Keys.
  4. Under Voice Basic Settings, to the right of Device Model, click Line Key Configuration.
  5. Follow the instructions below to add Line Appearance Keys, Busy Lamp Field, or Speed Dial options.
  6. Use the move tool to drag and drop these keys anywhere on your keypad.
  7. Click Save to confirm your changes.

Line Appearance Keys (LAKs)

  1. In the Edit Device Settings screen, click + Line Appearance to add a new Line Appearance Key.
  2. If you need to remove a Line Appearance Key, click More Options (three dots) to the right of the desired Line Appearance and click Delete.
  3. Click Save to confirm your changes. After saving, your Line Appearance Keys will appear on your screen.

Busy Lamp Field (BLF)

  1. In the Edit Device Settings screen, click + BLF Key to add a new BLF key.
    • If you need to remove a BLF key, click More Options (three dots) to the right of the desired BLF key and click Delete.
  2. Enter a Label and select an Extension Type for the BLF key. The label will appear next to the BLF key on the phone device display.
  3. Type a user's name or extension in the User to Monitor search bar and select them from the drop-down.
    • Optional: Click the toggle next to Enable call pickup for this monitored extension number.
  4. Click Save. After saving, your BLF keys will appear with a red highlight.
    CM- BLF Keys_0.jpg

Speed Dial

  1. In the Edit Device Settings screen, click + Speed Dial Key to add a new Speed Dial key. (If you need to remove a Speed Dial key, click More Options (three dots) to the right of the desired Speed Dial key and click Delete.)
  2. Under Dial To, select a Speed Dial target.
  3. Enter a Label for your Speed Dial key. The label will appear next to your key on the phone device display.
    • Optional: Click the toggle to Enable Auto Divert to forward your incoming calls automatically, or Enable Auto Reject to reject the incoming calls. The toggles next to these options will turn blue when they are enabled.
  4. Select a Ring Type.
  5. Click Save. After saving, your Speed Dial keys will appear with a blue highlight.

Shared Line Keys 

Create Shared Line Keys for activated Polycom devices. Both users will have to have active devices to enable this feature.

  1. Log in to Configuration Manager.
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user for whom you wish to enable Power Keys.
  4. Under Voice Basic Settings next to Device Model, select Line Key Configuration.
    • Note: This option will not be selectable until the device is activated.
      BLF - Line Key Configuration_1-400x131.png
  5. Click + Line Appearance.
  6. Select Line Appearance - Shared Line from the Line Key Type dropdown.
  7. Enter the name or email of the User to Appear on the Line Key Appearance and select their name from the dropdown. Note: The selected user must have an active extension.
  8. Click Save. The Shared Line Key will appear in the Phone Keys Plan. This shows which key the user can select to use the Shared Line Key feature.
  9. Click Save to confirm your changes to the Phone Keys Plan.
  10. Save the user.

Additional Information

Limitations

  • Shared Line Keys are not supported on sidecars.
  • You cannot have multiple shared lines with the same user.
  • Shared Line Keys are only available on Polycom devices.
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