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Voicemail Does Not Respond to Any Selections and Keeps Playing a Repeated Message
8x8 Support

Voicemail Does Not Respond to Any Selections and Keeps Playing a Repeated Message

Symptom

When trying to listen to a voicemail or change the greeting, the same message keeps repeating. 

Applies To

  • Voicemail

Resolution

  1. Dial into Voicemail.
  2. Press 3 on the dial pad to delete the message. 
  3. Hang up the phone and dial back into Voicemail. 

Cause

The message that you are hearing is actually your voicemail message. After deleting the initial voicemail message, you should be able to access your voicemail without any issue.