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Voicemail to Email Notifications Not Being Delivered to MPLS End Users
8x8 Support

Voicemail to Email Notifications Not Being Delivered to MPLS End Users

Symptom

MPLS end users are not receiving voicemail to email notifications sent by 8x8.

Applies To

  • Voicemail email notifications
  • MPLS

Resolution

Add packet8.net8x8.com, and 8x8 US subnets to MPLS rules that will prevent mail traffic from traversing MPLS. For more information, see the section on allowing traffic to and from 8x8 subnets in Configuring Your Network for VoIP Services.

Cause

8x8 sends out mail server requests via the public internet. The responses passed through MPLS may create an asynchronous connection which would prevent emails from being delivered to the end user.

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