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Receiving Voicemail Notifications But Messages Aren't Saving
8x8 Support

Receiving Voicemail Notifications But Messages Aren't Saving

Symptom

Voicemail messages are not saving in the voicemail inbox for any user, but they are receiving email notifications.

Applies To

Voicemail, Account Manager

Resolution

Make sure the setting for voicemail notification is not set to Attachment, Delete Original VM.

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Cause

When Attachment, Delete Original Voicemail is selected, users will receive an email notification and the voicemail file will be deleted.