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Obihai and Polycom Phones Will Not Come Online
8x8 Support

Obihai and Polycom Phones Will Not Come Online

Symptom

Obihai Adapters and Polycom phones on firmware 5.8+ will not come online despite being provisioned properly and the 8x8 Subnets being added to the firewall.

Applies To

  • Obihai ATA Adapters
  • Polycom Phones firmware 5.8+  

Resolution

  1. Add the PDMS, formerly Obitalk, IP's and Ports to the firewall white list. 
  2. If your firewall requires it, whitelist trusted hosts from the second table below. 

PDMS-SP Trusted IP Addresses

Trusted IP Address UDP/TCP TLS
13.52.69.0 10000 to 20000 443
13.56.185.145 10000 to 20000 443
13.57.121.193 10000 to 20000 443
54.241.91.173 10000 to 20000 443
54.241.160.4

10000 to 20000

TCP: 6800

443
54.241.163.234 10000 to 20000 443
54.67.107.54 10000 to 20000 443
54.67.113.163 10000 to 20000 443
54.219.101.213 10000 to 20000 443
52.52.249.241 10000 to 20000 443
52.53.96.55 10000 to 20000 443
52.9.223.41 10000 to 20000 443
52.9.225.203 10000 to 20000 443

PDMS-SP Provisioning Trusted Hosts

Trusted Host Description

www.obitalk.com

HTTP/HTTPS
www1.obitalk.com HTTP/HTTPS
prov.obitalk.com HTTP/HTTPS
devpfs.obitalk.com HTTP/HTTPS
api.obitalk.com HTTP/HTTPS
fw.obitalk.com HTTP

Cause

Obihai adapters and Polycom phones on 5.8+ firmware are required to communicate with the PDMS system, formerly Obitalk before they can be provisioned or come online with 8x8 service. These servers are used for ZTP (Zero Touch Provisioning).

Additional Information

Polycom provided document: https://documents.polycom.com/bundle/pdms-sp-ag-current/page/c2742577.html

For the most updated list, refer to https://www.obitalk.com/obinet/docs/obitalk-firewall-settings.txt

If issues persist after adding this information to the firewall contact 8x8 support.

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