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Changing Analog Voice to Fax Line in Configuration Manager
8x8 Support

Changing Analog Voice to Fax Line in Configuration Manager

Objective

Changing an analog voice line to an analog fax line in Configuration Manager.

Applies To

  • Configuration Manager
  • Analog Fax

Procedure

Warning! This process will delete all call history, call forwarding settings, voicemails, voicemail greetings, and will deactivate your device. Please make sure to copy all pertinent data before following the steps below.

  1. Log in to Configuration Manager (CM) as an admin.
  2. Click Users.
  3. Edit the affected user.
  4. Go to the Services and Permissions section.
  5. Click X to remove the assigned service (e.g., X Series - X2 - V0SVC0216-02-US).
  6. Click Save.
  7. Go to Service and Permissions again and select the same service that was just removed.
  8. Go to Voice Basic Settings and select the analog fax device from the Device Model menu.
  9. Select the ATA terminal.
  10. Activate the device via either MAC address or Activation code.
  11. Click Save.