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Does 8x8 support Captioned Telephone Service (CTS) phones with closed-captioning or speech-to-text display for the hearing impaired?
8x8 Support

Does 8x8 support Captioned Telephone Service (CTS) phones with closed-captioning or speech-to-text display for the hearing impaired?

Question

Does 8x8 phone service support CapTel phones with closed-captioning or speech-to-text display for the hearing impaired, such as those from CaptionCall and Ultratec?

Applies To

  • 8x8 Virtual Office
  • Desk Phones
  • Captioned Telephone Service (CTS)
  • CapTel
  • CaptionCall

Answer

Yes, phones made for CTS like ones manufactured by Ultratec can be used on 8x8 Virtual Office phone service through the use of an analog adapter, such as those sold by 8x8.

Conversation captioning services which allow for the display of speech text on-screen are controlled by the device and its connection to the CTS service.

8x8 Virtual Office, on the other hand, provides the phone service connection over which the audio conversation can take place. 8x8 is not able to provide support for the functioning of CTS devices or the captioning service itself.

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