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Extension Users Missing From Polycom Corporate Directory
8x8 Support

Extension Users Missing From Polycom Corporate Directory

Symptom

When navigating to Polycom Menu > Applications > Corporate Directory, the user may not see some or all other internal extension users. Users still appear in contact directory of VOD and VOM.

Applies To

Polycom phones

Resolution

Configuration Manager Users

Navigate to and edit the user profile for the user missing from the contact directory. Enable Auto Attendant Contact Directory Scope in Configuration Manager.

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Account Manager Users

Navigate to and edit the Extension Settings for the user missing from contact directory. Under Extension Settings, Hide in Auto Attendant Directory should be unchecked in Account Manager.

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