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Power Cycle Desk Phones (Reboot/Restart)
8x8 Support

Power Cycle Desk Phones (Reboot/Restart)

Objective

This will go through how to power cycle a desk phone. This is just switching the device off and back on again and no settings are changed doing this.

This is not a factory reset which clears the phone of settings and lines being activated. To do that you can follow the guides below.

Applies To

  • Polycom
  • Yealink
  • Cisco

Procedure

Phones powered by Ethernet

  1. Find the ethernet cable on the back of the phone
  2. Unplug the cable
  3. Wait 10 seconds
  4. Plug the ethernet cable back in 
  5. Wait for the phone to power back on

Phones powered by an external power supply

  1. Find the Power cable on the back of the phone
  2. Unplug the cable
  3. Wait 10 seconds
  4. Plug the Power cable back in 
  5. Wait for the phone to power back on

Power cycle through the menu

Polycom

  1. Press Home key (look like a house)
  2. go to Settings
  3. Select Basic Settings
  4. find and select Restart Phone
  5. The phone will now reboot

Cisco

  1. Press settings Key
  2. Select Device administration
  3. Select Restart
  4. Select OK when asked about system reboot
  5. The phone will now go through the reboot cycle

Yealink

  1. Locate the X (or cancel) key.
  2. Press and hold the X key until you see a prompt on the screen.
  3. Press the OK soft key (below the screen) to confirm the reboot.
  4. Wait for the reboot to complete.
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