How do I access voicemail from my phone?

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Objective

To access your Voicemail from a desk phone

8x8 Voicemail services allow you to keep your business running smoothly when you are unable to answer a call. This article covers the available features of 8x8 Voicemail and how to use them. For quick reference, you can download a handy one-page guide to 8x8 Voicemail here.

Did you know that you can easily access voicemail with the 8x8 Work for Mobile app for iOS and Android?

Applies To

Voicemail
Desk Phones
8x8 Work Desktop
8x8 Work Moble

Procedure

Accessing Voicemail from Your Phone

From your own extension: Dial 555.
From another in-network extension: Dial 500.
To return to the main menu at any time, press *.

Note: Access to voicemail from an outside (non-8x8) line is restricted for your security. A workaround to allow this is to create an Auto Attendant (8x8 Admin Console | Account Manager) for your own number or another number in your system with an option that points to extension 500.

Managing Messages (New, Old, and Group Messages)

To listen to messages, at the main menu, press 1.
To save a message, during or after review, press 2.
To delete a message, during or after review, press 3.

Recording or Changing Greeting

To access greeting options, at the main menu, press 2.
Review, Record, and Delete greeting options include: first and last name, internal, external, lunchtime, after hours, meeting, weekend, and vacation.

Changing User Preference

To change user preferences, at the main menu, press 3.
User preference options include: password, call waiting, busy handling, no answer handling, Internet outage routing, and email notification.

Call Forwarding

To access call forwarding rules, at the main menu, press 4.
You can listen to, set, and delete forwarding rules.

Set Specific Greeting

To set a specific greeting, at the main menu, press 5.
Set any greeting you have recorded as the current greeting.

To enable or disable announcement-only mode

At the main menu, press 6.

For a downloadable Quick Reference Guide to the voicemail phone menu, click here.