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Panasonic KX-TGP600 Dect Phones: How to Factory Reset
8x8 Support

Panasonic KX-TGP600 Dect Phones: How to Factory Reset

Factory resetting a phone to its defaults is time-consuming and not generally recommended as a troubleshooting step, except as a last resort.

You should not factory reset a phone to address call quality issues.

Objective

To factory reset a Panasonic KX-TGP600 Dect phone.

Please Note:

  • These procedures specifically concern the Panasonic DECT series of phones.
  • Factory resetting a phone is not recommended as a troubleshooting step, except as a last resort.
  • Key portions of this procedure require some timing. It is a good idea to review all of the steps below before you begin.

Applies To

  • Panasonic KX-TGP600 Dect Phones

Procedure

Generally speaking, you want to:

  1. Enter access information (MAC password or MAC ID).
  2. Complete reset process.
  3. Reconfigure the config server address (if necessary).

To perform a factory reset on a Panasonic DECT phone

  1. On the Panasonic DECT handset, go to Menu > Setting Handset > Other Option > Embedded Web.
  2. Select On to turn on web access.
  3. Go to Menu > System Settings > Status > IPv4 Settings > IP Address.
  4. Note the IP address of the base unit.
  5. In the browser address bar, enter: http://<phone IP address> and press Enter.
  6. Log in with the following credentials.
    • Username: instoperatorid
    • Password: qgENGet4GQKQVVRyYXJm4LQL2NGVuhEtKzK3Gkz7LdWZFvtxB7CHdWkpkD9Q8WZt
  7. In the web GUI, go to Maintenance > Reset to Defaults > Reset to Factory Defaults/Carrier Defaults.
  8. Click OK to reset the base unit.
  9. After the factory reset is complete, log in to the web GUI using the following credentials:
    • Username: admin
    • Password: adminpass
  10. Go to Maintenance > Provisioning Maintenance > Master File URL.
  11. Enter the Master File URL: https://pancfg.8x8.com/panasonic/ConfigCommon.cfg
  12. Click Save.

To perform a hard reset on a Panasonic Base using Pairing button

  1. On the Panasonic Base, hold down the "Handset locator button" on the right side for 40-45 sec
    • Note: The status indicator will flash rapidly red > green > amber > off, the base revert to factory setting
  2. Once the base has completed the process it will reboot. The status indicator should blink amber.
  3. Follow steps 1-5 from above, To perform a factory reset on a Panasonic DECT phone.
  4. Log in with the following credentials.
    • Username: admin
    • Password: adminpass
  5. Go to Maintenance > Provisioning Maintenance > Master File URL.
  6. Enter the Master File URL: https://pancfg.8x8.com/panasonic/ConfigCommon.cfg
  7. Click Save.
    • The base will restart after a couple of minutes and should come up with a green status light.
    • If the status light is ember please update the firmware TGP600TPA6x-US-09.006.fw, from the Web GUI  Maintenance > Upgrade Firmware
    • After the base restarts please log back into the Web GUI and retry steps 5-7.

 

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