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How do I factory reset a polycom vvx through the Web GUI
8x8 Support

How do I factory reset a polycom vvx through the Web GUI

Objective

How to factory reset a polycom phone if the user has access to the web GUI for the phone.

Applies To

  • Polycom vvx phones

Procedure

How to perform the factory reset :

  1. Find the IP address for the phone 

     From Home/Menu select Settings

     Select Status

     Select Network

     Select TCP/IP Parameters

  2. Log into the web interface

     Enter the ip address on a web browser preceded by https://(e.g. https://192.168.1.10)

     Use the login credentials (admin - mac password)

   3.Perform the factory reset:

     Navigate to Utilities -> Phone Backup and Restore -> Global Settings -> Restore

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