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How to Manually Provision a Polycom Device
8x8 Support

How to Manually Provision a Polycom Device


To manually provision a Polycom device.

Applies To

  • Polycom Devices 


Reset Phone to Factory Defaults 

  1. On the phone, press the Menu key.
  2. Select the Settings option.
  3. Select the Advanced option.
  4. Enter the password 456 and press the Enter softkey.

    If 456 does not work, please see this article on how to obtain the phone's Administrator Password.

  5. Select Admin Settings.
  6. Select Restore to Defaults.

Provision Phone into Production 

  1. Check the phone's firmware version by going to Menu > Status > Platform > Application > Main. You will need to reference this information in Step 7.
  2. Power cycle the phone.
  3. Quickly press the Setup softkey as soon as it appears.
  4. Enter password 456.
  5. Select Provisioning Server (Server Menu on old firmware).
  6. Change Server Type to HTTPS.
  7. Change Server Address to the correct address for your phone (depending on firmware version):
    • UC4.0+:
  8. Exit Server Menu.
  9. Select the SNTP Address.
  10. Enter:
  11. Select Exit, then select Save & Reboot.
  12. Allow several minutes for the phone to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your phone.
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