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Polycom VVX Hookswitch Mode Setting Reverts After the Reboot
8x8 Support

Polycom VVX Hookswitch Mode Setting Reverts After the Reboot

Symptom

Polycom VVX Hookswitch Mode setting reverts after the reboot which happens when a setting is saved (Settings, Basic, Preferences, Headset).

Applies To

  • Polycom VVX 300, 301, 400, 410
  • Polycom Firmware (version 5.9.1.0615)

Note: Possibly affects other Polycom VVX devices also

Resolution

As a workaround the firmware can be downgraded by 8x8 to an earlier version which is not affected.

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