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Phone Tab Empty in Yealink W52P Web GUI
8x8 Support

Phone Tab Empty in Yealink W52P Web GUI

Symptom

Unable to enter provisioning url on upgrade section of phone tab because the page is blank.

Blank Phone tab

Applies To

Yealink W52P GUI (January 2019) or newer

Resolution

After logging in, if URL in address bar of browser is:

https://<base_IP>/servlet?p=phone-preference&q=load

Change to:

https://<base_IP>/servlet?p=phone-upgrade&q=load