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Yealink W52P DECT Phones: How to factory reset
8x8 Support

Yealink W52P DECT Phones: How to factory reset

Objective

Reset Yealink DECT Base Station to Factory Defaults using the GUI or through the physical base

Applies To

Yealink W52P / W52H, Yealink W60P / W56H

Procedure

Factory reset Yealink W52P (GUI)

1. Log into base

For a provisioned base use:
username:  admin
password:  mac password

For a factory resetted base use:
username:  admin
password:  admin
 

2.  Navigate to PHONE tab > Upgrade
3.  Click on Reset Now

Note:  If the tab is empty, please review the "Phone Tab Empty" article here
https://support.8x8.com/us/equipment-devices/phones/yealink/Phone_Tab_Empty_in_Yealink_W52P_Web_GUI

Factory reset Yealink W52P (MANUALLY)

  1. Power off the unit - if powered by PoE this might mean unplugging the network cable
  2. Wait 15 seconds
  3. Press and hold the connect button on the base station
  4. Reconnect the power
  5. Wait until all 3 status lights are on, showing solid green
  6. Release the button and wait 5 minutes
  7. Power off the unit
  8. Wait 15 seconds
  9. Reconnect the power
  10. Your phone may update it's configuration after the reboot which may result in a second reboot process automatically within a minute or two of the first reboot
Note:  You will need to re-pair the handset after resetting the base station back to factory defaults to get the base IP address

Provision phone into production

Please see the Manually provisioning a Yealink Phone article to provision the phone into production.

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