Activating your 8x8 phones requires an activation code. This activation code is included in all of the following:

  • The Order Shipped email - Sent to the email address given by the person who placed the order.
  • The user's extension Welcome email - Sent to individual extension users when a new user profile is assigned to an extension. If you cannot locate your Welcome email, your 8x8 account administrator can have it sent to you again. (See: How do I resend the Virtual Office welcome email to extension users?)
  • Account Manager - Accessible to authorized 8x8 account administrators. 

To find an activation code in the Welcome email

  1. Look for an email with the subject, "You've Been Assigned a New Virtual Office Extension."
  2. Scroll down to Your Extension Info to see the Device Activation Code.

To find an activation code in Account Manager

Note: The 8x8 Account Manager portal is accessible only to authorized 8x8 account administrators.

  1. Log in to your Account Manager.
  2. Navigate to Phone System > View All Extensions > View.
  3. Locate the extension with the device you want to activate.
  4. Click Activate Device.
  5. A pop-up window will appear with the extension information and device Activation Code.
  6. If you are activating wireless or cordless IP DECT phones, the pop-up window will look different, and will include more extensive activation instructions. Note: The activation code listed for IP DECT phones is to be used to activate the base unit.