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2019-10-09: Phone Connectivity Issues Due to Spectrum Internet Issues in OH, NC, SC Regions
8x8 Support

2019-10-09: Phone Connectivity Issues Due to Spectrum Internet Issues in OH, NC, SC Regions

Issue

8x8 has received many reports of phones not registering to 8x8 services. At this point, we have narrowed this down to an ISP issue with customers utilizing Spectrum ISP service in Ohio, North Carolina, and South Carolina geographic areas. 8x8 services are operational and we recommend customers contact Spectrum to investigate any potential routing issues on their network.

Applies To

  • 8x8 phones 

Status

8x8 has received reports that Spectrum service has been mostly restored. We recommend contacting Spectrum for further details for the root cause.  

Last Updated

2019-10-09, 1:50 p.m. Pacific Time