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2019-10-09: Some Aastra Phones Not Connecting to 8x8 Services
8x8 Support

2019-10-09: Some Aastra Phones Not Connecting to 8x8 Services

Issue

8x8 is currently investigating an issue where some users Aastra phones are not connecting to 8x8 services. Phones may be stuck at 45% during reboot or have one of the following errors:

  • No Service
  • Bad encrypted CFG 

Applies To

  • Aastra phones 

Status

Resolved 

8x8 found a misconfiguration on the Aastra provisioning server. We have corrected the issue and phones can now connect to 8x8 services. If a phone is not currently no operational please reboot the phone to re-establish the connection. 

Last Updated

2019-10-09, 4:50 p.m. Pacific Time