Skip to main content
2019-11-06: Users Unable to Access Support Portal (My 8x8)
8x8 Support

2019-11-06: Users Unable to Access Support Portal (My 8x8)

Issue

Due to a Salesforce Community outage, users are unable to access My 8x8 to log in to the Support Portal.

All users are unable to view and update cases. Editions and X Series users are unable to:

  • View current and past billing statements
  • Update payment method
  • Update or create cost centers

Applies To

  • My 8x8
  • 8x8 Support Portal

Status

This issue is now resolved. Access to My 8x8 has been restored and all services are functioning.

Last Updated

2019-11-06, 5:00 p.m. Pacific Time / 1: 00 a.m. British Time

  • Was this article helpful?