After a User Profile has been assigned, extension user details such as Caller ID or Voicemail Settings can be edited by the system administrator in Account Manager. Some details, such as name and email address may only be edited by the system administrator in Account Manager at the User Profile level. Caller ID name may be edited by the user in the Virtual Office Desktop application (if permitted). Click here if you are editing extensions in Virtual Office Configuration Manager.

  1. Log in to Account Manager.
  2. On the top navigation bar, click Phone System > View All Extensions > View



    The Manage Extension page displays.
  3. Click Edit to the left of the extension you want to modify.

  4. On the Edit Extension page, you will see a list of values that can be edited, based on your particular service plan. Use the + icons to view and edit:
    • Extension Information
    • Extension Settings
    • Voicemail Settings
    • Call Forwarding
    • Virtual Office Pro Information
    • Extension Membership Display
    • Communication Preferences

  5. Click Save Changes at the bottom of the page.

For a complete guide to managing your extensions, see Set up Your Phone System > Manage Extensions in Account Manager Online Help.

To edit multiple extensions
  1. Log in to Account Manager.
  2. On the top navigation bar, click Phone System > Edit Multiple Extensions > Edit.

  3. On the Edit Multiple Extensions page, configurable options include:
    • Caller ID First Name - The first name (or first word) that will appear as part of the extension user's Caller ID.
    • Caller ID Last Name - The last name (or second word) that will appear as part of the extension user's Caller ID.
    • Hide in Auto Attendant - If checked, this extension will NOT be listed in the Auto Attendant when callers access the Corporate Directory or Dial-by-Name options.
    • Make International Calls - Allows extension user to dial out of the country.
    • Allow Social Networking - Allows extension user to access and communicate with Facebook and Twitter contacts using Virtual Office Desktop/Online/Mobile applications.
    • View Billing Statement - Allows extension user to view their billing statements in Virtual Office Online.
    • Music on Hold - Allows user to select the music on hold for their extension from the company library in Virtual Office Online.
    • Display Number for Outgoing Calls - The number that will be displayed as part of the extension user's Caller ID.
    • Time Zone - Affects the time display on phone, as well as voicemail timestamps.
    • Emergency Service Address - The address to which emergency services will be directed if an emergency services number (such as 911 in the US) is dialed from this extension. Please ensure this is entered accurately and regularly checked.



      Note: The image above is only a partial view. The table continues to the right.
  4. After entering a name or display number, click the checkbox to apply the change to the entire column.
  5. Click Save to apply your changes.

For a complete guide to managing your extensions, see Set up Your Phone System > Manage Extensions in Account Manager Online Help.

To edit details for your own extension on Virtual Office Desktop
  1. Log in to Virtual Office Desktop.
  2. Click the Settings icon (gear) in the lower left corner.
  3. Click My Profile in the side menu.
  4. Make changes as needed in the various Settings tabs.
  5. Click Save after making any changes.