Problem

Occasionally a user of the Salesforce, NetSuite, or Zendesk Virtual Office integrations will receive the message 406: Error Occured when attempting to log in to their communication panel:

This prevents the user from logging in to the Virtual Office communication panel.

Cause

This problem is typically caused by a password mismatch between Virtual Office and the integration authentication.

Resolution

To resolve this issue, the user should:

  1. Reset their Virtual Office password, which can be done by clicking Forgot Password in the Virtual Office Desktop (VOD) login panel.

  2. Log in to VOD to verify that the new password works in Virtual Office.
  3. Log in to the integration communication panel to verify that the new password works there.
  4. If login to the integration still fails with a 406 error, clear the browser cache and cookies.

No resolution? Contact 8x8 Technical Support.