As an account administrator, you can edit your password by resetting it in Virtual Office Configuration Manager. Your password can also be reset if you have forgotten it. Resetting your Ring Group password will send an email notification to all members of the Ring Group with the updated password. To learn how to create or edit your individual Virtual Office voicemail password, click here.

To edit your Ring Group voicemail password in Account Manager, the legacy version of Virtual Office Configuration Manager, click here.

To edit your Ring Group voicemail password

  1. Log in to VO Configuration Manager.
  2. Click Ring Groups.
  3. Click More Options (three dots) to the right of your Ring Group.

  4. Select Edit in the pop-up menu.
  5. Click Reset Password.

  6. Enter your new password.
  7. Click Save in the Reset Password window.
  8. Save the Ring Group to confirm your changes.

Password Requirements

Make sure the voicemail password meets the following requirements:

  1. Passwords must a minimum of 6 digits.
  2. Passwords must not be the same digits (e.g., 0000, 1111, 9999).
  3. Numbers must not be sequential (e.g., 1234, 4321).
  4. Your password should not be your extension number.
  5. Passwords should not be any year (from 1900 - 2017).
  6. Passwords should not be a repeating ABAB pattern (e.g., 1010, 1212, 3131, etc.).
  7. Passwords must not be 2580, 0852, or 5683. (These are common combinations based on key placement or word association.)