How to See Charges for Specific Extensions
Objective
See charges for specific extensions.
Applies To
- Billing
- Extensions
- Usage Charges
Procedure
Charges by extension are summarized in Statement Details - Services in your online Monthly Statement.
- Log in to the 8x8 Application Panel.
- Select My 8x8.
- Select Billing Statements > View.
- Scroll down to the Statement Details - Services section.
- Locate the extension in the Telephone #/Ext. column.
Services associated with each extension are split up on individual line items.
- To view charges associated to a calling plan, find the line item that names both the extension number and complete phone number in the Telephone #/Ext. column.
- For other services, look in the Service Plans column to ensure you are viewing the service charges you wish to examine for that extension.
- In the Service ID/Start Date column to the far left, click the 15-character hyperlink to open the Service Details for that line item.
8x8 Service Details displays the following information:
Customer Information | Name, address, phone, account number, billing address, and service address. |
Summary | Service and usage charges, taxes and fees, and total bill. |
Usage Minutes | Minutes used on all calls made from that extension during the month. |
Charges | Based on minutes used (e.g. metered plans incur additional charges for minutes used above what plan allows). |
Taxes & Fees | Federal, state, and local taxes and fees (which vary by location). |
Promotion Discount | Any sales promotions or discounts that apply. |
Usage by country | Minutes used to make calls based on the country. |
Inbound and Outbound Usage Rate Structure | These charges vary based on your service plan. |
Adjustments | Any applicable credits or late fees. |
Call Details | Date, start time, end time, and total minutes for each call. |