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How to Access My 8x8 Application if it Is Missing in the Panel
8x8 Support

How to Access My 8x8 Application if it Is Missing in the Panel

Symptom

The My 8x8 application is missing on the application panel and I am an admin.

Applies To

  • Account Management, My 8x8 Application Panel

Resolution

  1. Log in to your 8x8 Application Panel.
  2. Select the Virtual Office Config Mgr application.
    clipboard_ef0265eefb7a8fde400622d072b6ac20b.png
  3. Select your initials at the top right corner of the Configuration Manager page and select Contact Support.
    clipboard_ed66156d461dd2bec4d39d0c2a6eae652.png
  4. This will trigger a new window which will take you into My 8x8.

Cause

The My 8x8 application may be tied to the initial Primary Username. If the primary username is changed, it can cause the My 8x8 application to no longer be visible.

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