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How do I update my billing contact information?
8x8 Support

How do I update my billing contact information?

To update your billing contact information in the Support portal, the equivalent process for Virtual Office Configuration Manager users, click here

Objective

To update billing contact information in Account Manager. 

Applies To

  • Billing
  • Account Manager

Procedure

Updating Phone or Email Address (Except Invoice Billing Customers)

  1. Sign in to Account Manager.
  2. Click Edit Profile underneath your login information at the top of the page.
  3. Under Contact Information, enter your Primary email address and phone number.

Updating Credit Card Billing Address (Except Invoice Billing and ACH Customers)

  1. Sign in to Account Manager.
  2. Click Billing from the top menu bar.
  3. Click Billing Profile from the left menu.
  4. Click Edit next to the Active credit card.
  5. Update your Billing Address (you can also update your credit card from here).

Removing Old Credit Cards from the Account

You must have one active credit card on file.

  1. Sign in to Account Manager.
  2. Click Billing from the top menu bar.
  3. Click Billing Profile from the left menu.
  4. Under Payment Options, on the right, click Add Credit Card.
    Screen Shot 2015-12-29 at 11.23.07 AM-600x93.png
  5. Enter your new credit card information.
  6. Click Save.
    Screen Shot 2015-12-29 at 11.24.32 AM-400x292.png
  7. On the Payment Options screen, make the new credit card the active card by clicking Select next to the new credit card. You will see a green check next to the active card.
    Screen Shot 2015-12-29 at 11.25.51 AM-400x270.png
  8. To remove a card from your account, click Delete next to the card you want to remove. Note: If you do not see this option, make sure the card you want to remove is not the active or only card on file.
    Remove_Card-600x125.png
  9. On the pop-up window, click OK to confirm that the card has been deleted.

Additional Information

Credit Card Customers

Please use Account Manager to change your billing preference to ACH (automatic bank account withdrawal).

US: Please create a case with Support to request invoice billing (payment by check). 

UK: Please contact Finance at 0207 096 6000 option 2 to request invoice billing (payment by check).

ACH Customers

US: Please create a case with Support to request a change in the billing address. (Other changes, including editing/adding routing and account numbers, may be made via your Billing Profile in Account Manager.)

UK: Please contact Finance at 0207 096 6000 option 2 to request a change in the billing address. (Other changes, including editing/adding routing and account numbers, may be made via your Billing Profile in Account Manager.)

Invoice Customers

US: Please create a case with Support to request changes to any of your billing information. (Please note that changes made in Account Manager will not automatically update invoice billing information.)

UK: Please contact Finance at 0207 096 6000 option 2 to request changes to any of your billing information. (Please note that changes made in Account Manager will not automatically update invoice billing information.)

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