Skip to main content
Collecting Browser Logs
8x8 Support

Collecting Browser Logs

Objective

Collect console logs using the browser Developer Tools 

Applies To

Chrome and Firefox

Procedure

Chrome:

  1. After the issue appears, press the F12 button on your keyboard to bring up DevTools (Or Ctrl + Shift + I).
  2. Select the Console tab on the toolbar
    ChromeDevToolsConsole.png
  3. Right click on any of the log lines
  4. Select Save as...
    ChromeDevToolsConsoleSaveAs.png
  5. Click Save
    ChromeDevToolsSave.png

Firefox:

  1. After the issue appears, press the F12 button on your keyboard to toggle the Developer Tools pane (Or Ctrl + Shift + I).
  2. Select the Console tab on the toolbar.
    FirefoxDeveloperToolsConsole.png
  3. Right click on any of the log lines.
  4.  Select Export visible messages to clipboard.
    FirefoxDeveloperToolsConsoleExport.png
  5. Paste the message into Notepad or other text editor.
    NotepadPaste.png
  6. Save the file.

Additional Information

It's best to collect these logs as soon as possible after the issue appears.

  • Was this article helpful?