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Gathering Call Examples
8x8 Support

Gathering Call Examples

Objective

As part of an ongoing investigations call examples are requested from 8x8 engineers in order to progress troubleshooting.

Applies To

  • Virtual Office
  • Inbound and Outbound Calls
  • Call Quality
  • Call Termination

Procedure

The call examples that will need to be provided should be the most recent of calls to exhibit the investigated issue (24 hours).

We require a minimum of 3 call examples with the below details:

  • Direction (inbound or outbound)
  • Date/Time of Call
  • Duration of Call
  • Time Zone (e.g. BST - British Standard Time, PST - Pacific Standard Time, etc)
  • Call from (source)
  • Call To (destination)
  • Issue (what happened on the call)
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