If you need to export your case history to a CSV, you can do so through the Support portal. Case history exports are limited to the first 10,000 cases listed.
Note: System administrators have the ability to view all cases created by themselves and all end users on the account. End users are only able to view their own cases.
To export case history
- Log in to your 8x8 Application Panel.
- Click My 8x8.
- On your Support home page, click Cases.
- Click Export Cases to create a CSV of your case history.
- This view defaults to Open Cases. Note: Users with Primary or Secondary Administrator privileges will see all cases for all users across your company.
- To see closed cases or your personal cases, click the arrow in the header above the list to choose another view.