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How do I submit product enhancement requests?
8x8 Support

How do I submit product enhancement requests?

Overview

Have a suggestion that could make our 8x8 products and tools better? You can submit product enhancement request through Virtual Office Desktop, Virtual Office Mobile, Virtual Contact Center and Virtual Office Configuration Manager. We appreciate user feedback and suggestions for improvement.

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, please create a case with 8x8 Technical Support.

Submitting a product enhancement request in Virtual Office Desktop

  1. While logged in to Virtual Office Desktop, click Help.
    VOD_Help_Send_Feedback.jpg
  2. Click Send FeedbackNote: Does your Virtual Office Desktop look different from the image below? Download the most recent version of Virtual Office Desktop for PC (Windows) or Mac (OS X). Go to Virtual Office Settings and check the box next to Switch to New Experience.
  3. When you're done, click Submit and wait for the application to send the feedback.
    VOD_Feedback_Form.jpg
  4. Once the request has been submitted, the window will close automatically. 

Submitting a product enhancement request in Virtual Office Mobile 

In the screenshots below, we are using Virtual Office Mobile on an iPhone.

  1. In Virtual Office Mobile, you can simply shake your device and tap Send Feedback.

VOM_Send_Feedback.PNG

  1. You can also reach the feedback form by tapping the More Options icon > Feedback.

VOM_Feedback_Option.PNG

Please note that the feedback form simply provides feedback to 8x8. If you need support for an issue you are experiencing, you can get to the Support site through the Virtual Office Desktop Help menu. While logged in to Virtual Office Desktop, go to Help > Support. This will take you to the 8x8 Support Knowledge Base. From here you can search for information on the issue you are experiencing. If you cannot find what you are looking for, or need additional help, you can click Get Support and create a case online.

Submitting a product enhancement request in Virtual Contact Center

  1. While logged in to Virtual Contact Center, click Menu.
    Screen Shot 2018-12-03 at 4.08.10 PM.png
  2. Click Help.
  3. Click Send Feedback.
    Screen Shot 2018-12-03 at 4.07.54 PM.png
  4. When you're done, click Submit and wait for the application to send the feedback.
    Screen Shot 2018-12-03 at 4.28.20 PM.png

     

Submitting a product enhancement request in Virtual Office Configuration manager

  1. Click the account icon in the top right corner of your screen.

    CM Account User Icon_0-600x142.jpg 

    CM-Account Dropdown_0-141x142.jpg

  2. Click Send Feedback.
    Screen Shot 2018-12-03 at 4.40.16 PM 1.png

  3. When you're done, click Send and wait for the application to send the feedback.
    Screen Shot 2018-12-03 at 4.40.34 PM.png

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