A path ping is a useful tool to work out where latency is occurring between the 8x8 data center and the customers' ISP.
- Customer Connectivity
- Open Command Prompt. by clicking on the windows key on the bottom left hand corner of the screen.
- Type CMD and press Enter.
- Where the cursor is flashing type the command Pathping IP Address example: UK datacenter: 18.104.22.168
- Press Enter.
4. This will firstly count all the data hops from your location to the data centre and will ping each hop 100 times. After a few minutes it will list the result in the form of the number of packets sent and a percentage of loss if any. This will help in highlighting if a certain hop (ISP's Peering Partner) is experiencing packet loss consistently and therefore affecting the quality of calls.
Please Note: If an issue is found, then this information should be shared with the ISP who can then provide an alternative route to the destination.