UK Complaints Code of Practice PDF
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UK_Complaints_procedure.pdf |
Our aim is to provide best in class telephony services to all our customers at all times. We recognise that things can go wrong and we have a complaints process in place to ensure we handle such situations appropriately and in a timely manner. This code sets out how you can make a complaint to us, what to expect from us if you do and what you can do if the complaint is not handled to your satisfaction. |
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