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Why can't I dial local short code numbers?
8x8 Support

Why can't I dial local short code numbers?

Question

Why does my call fails when I am calling a short code numbers like 311 and 511?

Applies To

  • All 8x8 Virtual Office products

Answer

At this time, we support, E911 as a mandatory requirement per FCC rules and cannot be opted-out from. 411 is also supported via multiple national providers. 

Currently 311 and 511 services are not supported.

Additional Information

Most localized short codes have a 16-digit equivalent that can reached regardless of carrier or service provider.

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