2024 8x8 Integrations End of Life (EOL) and Upgrades
Overview
In an effort to bring our integrations into a single flexible platform, 8x8 will soon permanently retire all older 8x8 Work and 8x8 Contact Center integrations and upgrade them to the newest version.
Please see below for details about your specific 8x8 Integration.
Applies To
- 8x8 Integrations for NetSuite, Zendesk, and Salesforce
- 8x8 Work
- 8x8 Contact Center
- Legacy Integration End-of-Life (EOL)
- Maestro Integration (Upgrade to)
Integrations
The following 8x8 Integrations are affected:
NetSuite
On June 1, 2024, 8x8 will discontinue support for all but the latest version of the 8x8 Integration for NetSuite. This includes the integrations for both 8x8 Work and 8x8 Contact Center.
Questions & Answers
How do I upgrade to the latest version?
For this you will need to enable OAuth 2.0 within your NetSuite tenant, and then install the latest 8x8 integration for NetSuite.
The steps for these processes are outlined in the NetSuite Administrator’s Guide.
Do I have to upgrade?
To continue using the 8x8 Integration for NetSuite, you will need to upgrade to the latest version before the final deadline of June 1, 2024. We advise that you do this as soon as possible.
Can I test the integration before upgrading my whole tenant?
Yes, you can install the new NetSuite integration into a sandbox or existing environment and create a new portlet for a small group of users to access to test the new Integration.
- Leave your existing integration package installed during this testing phase.
- Install the new integration package following the steps documented here.
- Add a new portlet assigned only to designated test users.
- When your testing is complete and you are ready to move to the new integration version, then add the new integration portlet to all of your users.
What if I need extra support?
8x8 is here to help. In the event that you need assistance, please raise a support case.
Zendesk
On September 3, 2024, 8x8 will discontinue support for all but the latest version of the 8x8 Integration for Zendesk. This includes the integrations for both 8x8 Work and 8x8 Contact Center.
Questions & Answers
How do I perform the upgrade to the latest version?
To install the latest 8x8 Integration for Zendesk, follow these instructions.
Do I have to upgrade?
To continue using the 8x8 Integration for Zendesk, you will need to upgrade to the latest version before the final deadline of September 3, 2024. We advise that you do this as soon as possible.
What if I need extra support?
8x8 is here to help. Please raise a support case.
Can I test the integration prior to upgrading my whole tenant?
Yes. Once installed, both the old and new integration can function on your service at the same time. Users will be able to test the new integration whilst the majority still use the old version. Please note if you delete the old package this will not be recoverable.
Note: If you add a user to multiple integration versions, the icon for each will appear at the top-right of the Zendesk interface, but each user can be logged into and use only one integration at a time.
Salesforce
On September 3, 2024, 8x8 will discontinue support for all but the latest version of the 8x8 Integration for Salesforce. This includes the integrations for both 8x8 Work and 8x8 Contact Center.
Questions & Answers
Do I have to upgrade?
If you aren’t already using it, you’ll need to upgrade to the latest version before September 3, 2024 to ensure that your service remains uninterrupted. It is advised that you do this as soon as possible.
How do I perform the upgrade to the latest version?
To upgrade your 8x8 Integration for Salesforce:
- In Salesforce, Go to Setup
- Within the Quick find search bar, search for and click Call Centers.
- Select the 8x8 Integration call center set up you wish to upgrade.
- Click Edit.
- Enter the new CTI Adapter URL from the table below.
- Click Save.
8x8 Work for Salesforce - CTI Adapter URL |
|
|---|---|
|
Setup |
Update your CTI Adapter URL to: |
|
For non-single sign on users |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vo |
|
For single sign on users |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vo&ssoMode=true |
|
For Sandbox environment |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vo&sandbox=true |
8x8 Contact Center for Salesforce - CTI Adapter URL |
|
|---|---|
|
Setup |
Update your CTI Adapter URL to: |
|
Salesforce production for 8x8 Unified Login with 8x8 Work tenants (SSO) |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=3&vccDomain=https://sso.8x8.com/login/vcc-naX&ssoMode=true -------------------------- Note: Change naX to the cluster designation of your Contact Center service. |
|
Salesforce production for 8x8 Unified Login with 8x8 Work tenants (non-SSO) |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=3&vccDomain=https://sso.8x8.com/login/vcc-naX -------------------------- Note: Change naX to the cluster designation of your Contact Center service. |
|
Salesforce production for 8x8 Unified Login tenants (SSO) |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=2&vccDomain=https://sso.8x8.com/login/vcc-naX&ssoMode=true -------------------------- Note: Change naX to the cluster designation of your Contact Center service. |
|
Salesforce production for 8x8 Unified Login tenants (non-SSO) |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=2&vccDomain=https://sso.8x8.com/login/vcc-naX -------------------------- Note: Change naX to the cluster designation of your Contact Center service. |
|
Salesforce production for legacy 8x8 Contact Center tenants |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=1&vccDomain=https://vcc-naX.8x8.com -------------------------- Note: Change naX to the cluster designation of your Contact Center service. For details about your URL structure as a legacy customer, refer to our Platform URL guide. |
|
Salesforce Sandbox |
https://cloud8.8x8.com/mapanelweb/public/launcher/salesforce.html?env=salesforce&companel=vcc&vccmode=1&vccDomain=https://vcc-naX.8x8.com&sandbox=true -------------------------- Note: Change naX to the cluster designation of your Contact Center service. |
What if I need extra support?
8x8 is here to help. In the event that you need assistance, please raise a support case.