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8x8 Support

Salesforce 8x8 Work Desktop Link This Meeting Error


While in 8x8 Work for Desktop, you click Link This Meeting and receive a message that reads, "To use this integration, your admin needs to install the 8x8 Meetings app in Salesforce and grant you permission to use it."

Applies To

  • 8x8 Work for Desktop
  • Salesforce


In Salesforce, assign the affected user the Salesforce license instead of the Salesforce Platform license.


This is due to a limitation of the Salesforce Platform license.