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What is the expected 8x8 Contact Center for Salesforce call log task status?

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Question

What is the expected 8x8 Contact Center for Salesforce call log task status?

Applies To

  • 8x8 Contact Center for Salesforce 1.1
  • 8x8 Contact Center for Salesforce 2.0

Answer

All tasks are marked as complete.

Additional Information

Professional Services Remix Customisations may alter the way the integration behaves.

Previously, the 8x8 Contact Center for Salesforce integration would only mark tasks as completed in Salesforce if they were associated with a specific record type, such as a case, contact, or lead. If a task was not linked to any Salesforce record, the integration would not update its status to completed.