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8x8 Support

Inbound Calls Route to Voicemail Despite No Forward to Voicemail Rules When Microsoft Teams Is Closed


When Microsoft Teams is closed inbound calls route to voicemail despite no forward to voicemail rules being enabled.

Applies To

  • 8x8 Work
  • Voice for Microsoft Teams


Create a ticket with 8x8 Support to request the PBX setting "enable server-side DND always forwarding to voicemail" be disabled. This is a PBX-wide setting and cannot be changed in 8x8 Admin Console.


As the Microsoft Teams Endpoint is temporarily unavailable the 8x8 Work PBX is following the default behaviour for forwarding calls to voicemail when a user is in DND (Do Not Disturb).

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