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8x8 Support

Checking Firmware Version for Extensions in Voice Analytics


Check the firmware version for each device associated with an extension in Analytics for 8x8 Work.

Applies To

  • Analytics for 8x8 Work


  1. Log in to Analytics for 8x8 Work.
  2. Click on Device Report clipboard_e791237d024a246ba1ccaa6ac36253ecb.png on the left-hand side and select Device Status.
  3. You will notice a map on the bottom half the screen under End Point Status Detail. Select the detailed view button on the top right-hand side of this map  clipboard_ebceb8d4d721b58b84215b419f8d9a44a.png.
  4. You will now see a list of extensions on your PBX which have a physical device associated with them. 
  5. Under the UserAgent column you will see the device model being used followed with the firmware version.
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